WhatsApp integration
Delete your WhatsApp data
Last updated 28 May 2026
This page tells you how to delete your Meta / WhatsApp data from the DermaAI WhatsApp integration. It applies to:
- Patients who have received WhatsApp messages from a clinic using DermaAI
- Clinics using the WhatsApp integration
What gets deleted
- Your WhatsApp phone number from our records
- Your WhatsApp profile name
- The full conversation between you and the clinic — messages, attachments, timestamps, delivery status
- Any media you sent us through WhatsApp (PDFs, images, voice notes)
What this does not delete
- Your clinical record at the clinic — prescriptions, diagnosis, visit history. That is a separate medical record governed by the clinic's medical-records policy and applicable retention requirements.
- WhatsApp's own copy of the conversation on your phone. You delete that yourself from inside the WhatsApp app on your phone.
- Backups are removed within 90 days of the primary deletion.
How to request deletion
Patients — Option 1: Ask the clinic
The fastest path is to ask the clinic that messaged you. They can delete your WhatsApp data immediately from inside DermaAI. Most patient requests are completed the same day.
Patients — Option 2: Email us directly
If the clinic does not respond, email nikhil@dermaai.in from any email address with:
- Your WhatsApp phone number (with country code)
- The name of the clinic that messaged you
- The phrase "Delete my WhatsApp data"
We respond within 7 days, and complete the deletion within 30 days as required by the DPDP Act 2023. We send you an email confirmation once it is done.
Clinics — Option 3: Delete a single patient's data
Inside DermaAI, go to Settings → WhatsApp → Patient Inbox, select the patient, and click Delete WhatsApp data. The action is irreversible and applies to the patient's entire WhatsApp conversation.
Clinics — Option 4: Disconnect WhatsApp entirely
Inside DermaAI, go to Settings → WhatsApp → Disconnect. Disconnecting deletes:
- The clinic-side stored credentials for the WhatsApp number
- All cached message history
- All cached patient WhatsApp contacts
This does not delete your WhatsApp Business account itself. You manage that in Meta Business Manager.
Just want to stop receiving messages?
Reply STOP in WhatsApp. The clinic will not be able to message you again until you re-opt in. This does not delete past conversation history — for that, use one of the options above.
Confirmation
When deletion completes you receive an email confirmation. If you do not receive one within 30 days, email nikhil@dermaai.in with the subject "Deletion not confirmed".